In the unlikely event that you wish to return your goods, we will accept the return of goods sent back to us within 7 days of receipt. There is a 3% handling charge included in all orders, which is non-refundable in cases of unwanted items. If the unwanted items are returned in their original condition including tags and packaging, odour-free, unused, unworn, we will refund you any money which you have paid, minus the 3% handling charge, or offer you an alternative product of similar value as a replacement if required. You will be responsible for the payment of the return postage of the unwanted goods and our original postage costs to you.
We are not able to accept the return of opened and/or part used goods. All return items must have a returns number which can be obtained by contacting firstname.lastname@example.org. No returns will be accepted without this return number.
We recommend that all returns are sent by recorded delivery for your safety. We will not take responsibility for returned items if they are lost in the post.
If an item is returned to us because no one has been at the shipping address to receive the items and no other arrangement has been made between the customer and the couriers, the item will be refunded minus the 3% handling fee and the cost of the delivery both to the customer and the return delivery back to us.
If the customer has refused delivery (with no mistake on our part) and the item is returned to us, the 3% handling fee will apply plus the cost of the delivery both to the customer and the return delivery back to us. Refusal of correct deliveries is deemed to be breaking our terms and conditions unless there is a mistake with the order or the order has been damaged in transit.
No refunds will be given until the return goods have been received.
For your protection, undergarments, mouthguards, protective cups and compression shorts cannot be returned, even if they are new and unused.
Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect.
Order Errors / Damaged or faulty goods / Exchanges
All our products are covered by the Sale and Supply of Goods Act 1994.
Cash refunds are only offered on goods that are faulty and in breach of the Sale and Supply of Goods Act 1994.
Due to the nature of the products we supply, our repair/replace/refund policy is 30 days from receipt of product. Any damaged products within the 30 day period should be returned to us at the expense of the customer, where we will repair if possible. If the product is beyond repair we will replace it or refund you without question. Your statutory rights will not be affected.
Should there be an error with your order or a faulty or damaged item within your order, we require that you notify us in writing within 14 days of receipt. We will exchange the item for an undamaged replacement or the correct product, or refund the cost of the item if the product is not available. You will not be charged for the return postage or the replacement postage in this case, providing you return the item via the method we advise.
Whilst in your care, the parcel is deemed your responsibility. If you lose, use or give away that parcel, no replacement will be provided. Once we have received the returned item, we will despatch the corrected order on a next working day service where possible.
If the wrong size is ordered and an exchange is required then the postage for the new item to be sent out will be at the expense of the customer.
Any items listed as Sale items are not eligable for return.